1. SwiftFinance Features

1. What are SwiftFinance's main features?

   SwiftFinance offers a complete range of tools to automate and optimize the operation of financial processes, including the creation of financial reports, the production of budgets and forecasts, month-ends and the consolidation of data from several GLs.

2. Can SwiftFinance track cash flows in real time?

   Basically, no. SwiftFinance data is updated daily, except in the case of month-ends, when users can request retrieval of the latest GL transactions. Depending on the type of real-time use (alerts, for example), our team of specialized advisors can implement customized extensions that enable real-time cash monitoring, providing immediate visibility of available liquidity and better management of financial flows.

3. Can I automate the creation of financial reports with SwiftFinance?

   Yes, the report update process is automated and financial reports are automatically updated with data from operational systems in the centralized financial analytical model, reducing manual work and the risk of error.

4. Can SwiftFinance handle recurring payments and subscriptions?

  No, the SwiftFinance solution does not replace the operational functions of your ERP systems. It does, however, provide easier access to both types of information, facilitating their monitoring, analysis, control and ongoing financial planning.

5. Does the solution offer tools for forecasting long-term cash flow?

  Basically, no. However, our team of specialized advisors can implement customized SwiftFinance extensions for cash flow forecasting that analyze past trends and current data to estimate the company's long-term financial health.

6. Can SwiftFinance be integrated with other software or ERP systems we already use?

  Yes, the solution is designed to facilitate the integration of data from multiple operational systems, thereby enhancing the analytical capabilities of various teams or departments.

7. What features are available for managing accounts receivable and accounts payable?

   SwiftFinance offers a dedicated application to track receivables and payables, manage follow-ups, and analyze payment delays to better control financial flows.

8. Can I customize the dashboards to display financial data relevant to my business?

   Yes, the solution allows you to easily customize reports and dashboards generated in Microsoft Excel or Microsoft Power BI to highlight the financial indicators that matter most to your business.

9. Can the solution support multiple currencies and international transactions?

   Yes, SwiftFinance’s centralized analytical financial model supports multiple currencies and enables financial reporting in either the organization’s base currency or local currencies.

2. Deployment and integration

10. How long does it take to implement SwiftFinance in my company?

   The implementation of SwiftFinance can range from a few weeks to several months depending on various factors, such as the type of Edition, the number of ERPs, the nature of the ERPs, auxiliary data, the complexity of the organization's processes, and whether customization is needed to support the organization's unique requirements. The SwiftFinance team will provide a detailed timeline for a phased implementation based on your organization's constraints. 

11. What are the prerequisites to start using SwiftFinance?

There are no specific prerequisites.    

Direct access to the financial data from your ERPs, as well as an internal champion to lead the implementation within your organization, are the only initial requirements.

12. Is integrating SwiftFinance with my current ERP system complicated?

    No, the integration is straightforward thanks to our existing connectors and centralized analytical financial model. Our implementation team supports you throughout the process to ensure a smooth transition to using the solution.

13. Will I need an external consultant to integrate SwiftFinance?

    No, but the integration must be carried out by our implementation team. Your IT team's involvement is minimal. Once the solution is up and running, it will always be possible, if needed, to work with external consultants—particularly for assistance with building Excel or Power BI reports.

14. Does SwiftFinance require specific training for my teams?

    Yes, we provide personalized training for you and your teams to ensure everyone quickly becomes proficient with the tool. However, since the interface is based on Microsoft Excel, the required training is short and simple for anyone already familiar with Excel. 

15. Can SwiftFinance be used by multiple users with different roles within the company?

    Yes, SwiftFinance supports multiple users and roles, allowing you to configure access levels based on responsibilities within the organization.

16. What types of support are offered during the implementation process?

    Our team is always attentive to your specific needs. We provide full support, including training sessions, personalized guidance, and dedicated assistance to address any technical questions.

17. Is there a free trial period before subscribing to SwiftFinance?

    No, but you can take advantage of a personalized demo to explore key features of SwiftFinance before making a commitment..

3. Client support and training

18. What types of support are available for SwiftFinance users?

    SwiftFinance offers support via email, live chat, and phone during business hours, as well as 24/7 access to an online resource center.

19. Is 24/7 technical support available in case of issues with SwiftFinance?

    No, unless previously agreed upon for exceptional needs over a short period.

20. Are training sessions available to learn how to use SwiftFinance effectively?

    Yes, we offer training through interactive workshops and personalized support for your teams.

21. Can we schedule a customized training session for our teams?

    Yes, we offer tailored training sessions adapted to your team’s specific needs and industry.

22. Does SwiftFinance provide online resources, such as tutorials or webinars?

   Yes, we provide an online user guide to help you make the most of the platform.

23. What should I do if I encounter a technical issue with SwiftFinance?

    You can contact our technical support team via email, chat, or phone to quickly resolve any issues you may encounter.

4. Security and Confidentiality

24. How is my financial data protected in SwiftFinance?

   SwiftFinance uses advanced encryption technologies (TLS/SSL) to secure access to your data during transmission over the internet. Your data, hosted in SwiftFinance’s centralized analytical financial model on Microsoft Azure, is protected by Microsoft’s security and encryption standards. User authentication is managed through Microsoft Azure Active Directory, enabling proper access control to your sensitive data and ensuring its confidentiality.

25. Does SwiftFinance comply with data protection regulations such as the GDPR?

​We make every effort to comply with applicable data protection regulations, such as Law 25 in Quebec. While we are not legally required to comply with the GDPR (General Data Protection Regulation) in Canada, we implement strict practices to protect personal data and ensure its confidentiality.

​

26. Does SwiftFinance use encryption technologies to secure transactions?

    Yes, all data transfers are carried out using TLS/SSL standards, ensuring the security of data transmitted over the internet.

27. Can I control who has access to different financial data in SwiftFinance?

   Yes, SwiftFinance allows you to set specific access permissions for each user, giving you full control over who can view and modify the data.

28. What happens if my financial information is compromised or lost?

    In the event of an incident, we have a disaster recovery plan in place to restore your data and minimize the impact on your business.

5. Pricing and subscription

29. What is the cost of a SwiftFinance subscription?

    SwiftFinance pricing varies depending on the size of the company and the features selected. We offer several plans tailored to each company’s needs. Exact costs are detailed in a personalized proposal we prepare for each client.

30. Does SwiftFinance offer pricing plans based on company size?

    Yes, we provide flexible plans that adapt to the size and complexity of your business, whether it is a small or medium-sized company, depending on the desired SwiftFinance edition.

31. Are there any hidden fees for using SwiftFinance?

    No, there are no hidden fees. All costs are clearly outlined in our pricing structure when we present a detailed quote.

32. Can I change my subscription plan if my needs evolve?

   Yes, you can easily switch to another plan at any time based on your evolving needs.

33. EIs there a discount for committing to SwiftFinance for more than one year?

    Yes, we offer discounts for multi-year commitments.

34. What are the fees outside of subscriptions? Are there additional charges?

    Fees outside of subscriptions are charged on a time and materials basis. These fees apply for services described in our contracts, such as custom ERP integrations, auxiliary data integrations, specialized application configurations, additional training, and out-of-contract support.

35. Can I cancel my SwiftFinance subscription at any time?

    No, subscriptions are annual. To cancel, simply do not renew the contract on its anniversary date.

6. Customization and flexibility

36. Can I customize the reports generated by SwiftFinance?

    Yes, you can customize your financial reports based on your specific needs by selecting the indicators and details you want to monitor, depending on the level and quality of the information available.

37. Can SwiftFinance be tailored to specific industries?

    Yes, the solution can be configured to meet the specific needs of your industry—whether in manufacturing, retail, services, and more. We have extensive experience in adapting SwiftFinance across a wide range of business sectors.

38. Is it possible to add additional modules to SwiftFinance as my business grows?

    Yes, SwiftFinance is modular, allowing you to add features as your needs evolve. For example, you can integrate auxiliary data such as Sales, Human Resources, Procurement, or Inventory. We favor a phased approach with progressive data integration, based on your organization’s capacity and priorities.

39. Can SwiftFinance scale with the changing needs of my business?

    Absolutely. The platform is designed to grow with your business, offering flexibility and extension options that support expansion, such as during acquisitions or ERP migrations.

7. Return on investment and benefits

40. What types of financial gains can I expect after adopting SwiftFinance?

    Companies typically see time savings, improved data quality, and enhanced automation of financial processes, resulting in increased productivity and reduced operational costs.

41. How does SwiftFinance help improve the efficiency of financial processes?

    SwiftFinance automates key processes, reducing manual work, minimizing errors, and enabling faster and more accurate financial management. Our clients often report a significant reduction in the time spent on month-end and year-end processes, and much quicker access to final financial reports. Additionally, SwiftFinance enhances analytical capabilities and supports better-informed decision-making.

42. Does SwiftFinance help reduce operational costs?

    Yes, SwiftFinance improves the finance function while lowering its costs by automating financial processes, centralizing, standardizing, and securing information, and harmonizing reporting to deliver a consistent view of organizational data.

43. What results do companies observe after using SwiftFinance for a year?

    After one year of use, companies typically report a significant and measurable decrease in time spent producing financial reports and analyses, improved quality of reporting, and stronger control over financial information. These improvements are especially valuable during budgeting and planning cycles.

44. Does SwiftFinance help increase my company’s profitability?

    Yes, SwiftFinance provides a clear and accurate picture of your company’s financial health, supported by key performance indicators that highlight areas requiring attention. This enables organizations to act more quickly and precisely.

8. Miscellaneous

45. Is SwiftFinance compatible with mobile devices?

    Yes, the SwiftFinance Power BI dashboard module is accessible via mobile devices, allowing you to view your key indicators wherever you are.

46. Can I access my financial data from anywhere with SwiftFinance?

    Yes, as long as you have an internet connection, you can access your financial data anytime and from any device.

47. Can SwiftFinance be used by multinational companies or businesses with multiple branches?

    Yes, SwiftFinance is designed to meet the needs of multinational companies, with support for multi-currency and multi-entity features.

48. Is SwiftFinance scalable to support my company’s future growth?

    Yes, the solution is highly scalable and can grow with your business by adding new features and adapting to evolving needs.